Suggestions and complaints procedures for Parents and Carers

We are always anxious to maintain and improve our service and hope that everyone who uses the nursery will be satisfied with the service they receive.

If you have any comments or complaints please approach the Head of Centre in the first instance: Eileen McGeoch, Head of Centre.

If the Head of Centre is unable to resolve the issue to your satisfaction, you should contact our Customer Liaison Unit who will:

• Take a neutral stance in fully investigating your complaint;

• Acknowledge receipt of your complaint within five working days;

• Give a full written response within a further 10 working days, unless another timescale has been agreed.

The Customer Liaison Unit can be contacted by phone or email:

Phone:             0141-287 5384

Email:              education@glasgow.gov.uk

Customer Liaison Unit

Education Services

Glasgow City Council

City Chambers East Building

40 John Street

Glasgow G1  1JL

Or contact

Care Inspectorate

60 Castle St,

Hamilton

ML3 6BU

Telephone number: 01698 897800

Care Inspectorate Officer:  Annemarie McGinn

You have the right to contact any of the above in the first instance.

Useful addresses

You may wish to be aware of the following names, addresses and telephone numbers:

Douglas Hutchieson, Executive Director of Education

Phone:             0141-287 5758

Heather Douglas, Early Years Service Manager                                          

Phone:             0141-287 4493

Email:              heather.douglas@education.glasgow.gov.uk

Glasgow Family Information Service

A service for parents, carers and professionals giving access to a range of high-quality information about early learning and childcare services in Glasgow:

Phone:             0141-287 4702

Email:              CBSEarlyYears@ced.glasgow.gov.uk

Web:                www.gfis.org.uk